Please provide as much information as possible about your issue. Our general support hours are Monday to Friday, 8:30am to 5:00pm (Central Standard Time, GMT-6). We will try our best to respond to all queries within 24-48 hours, but our actual response times may vary and sometimes it may take longer to get back to more advanced or technical queries. For more information, please review our support policy.
If you need instructions on how to update your theme, please visit this step by step tutorial on how to update your theme using FTP or your hosting control panel.
Please go through the checklist below and try to include as much of these as possible along with your query.
- Link to the page where the issue is occurring
- Name of the theme being used
- Was the theme customized in any way?
- A screenshot of the problem – you can try TinyGrab, Snaggy, LightShot or Jing.